Good values are essential in any economic climate. Still, there are businesses and government enterprises that forget to treat both customers and employees ethically. Competition today is fierce, and in a slowing economy, it doesn’t get much easier. That makes it imperative that business survival depends on how well the workforce is treated.
Robb Misso is the founder and CEO of Dynamic Manufacturing Solutions in Austin, TX. He has worked for 25 years to create manufacturing industry jobs in the United States, gaining a reputation as a compassionate and committed industry leader. Below, Mr. Misso discusses the role of management to employees in a technology company:
Developing Trust and Responsibility
Profits are undoubtedly important, but the first order of business is to put faith in the employees’ abilities to do their jobs as assigned without having to look over every shoulder. If management is suspicious, the employee will feel he isn’t trusted and won’t take his responsibilities seriously.
The happiest employee is the one who can voice his or her opinions or grievances without reprisals. The executive should be open to listening to all employees. Unfortunately, some companies expect their employees to “toe-the-line” even when it’s clear that management acts to hide the truth about company products. Employees are threatened with dismissal if they so much as make public their objections.
Encouraging Employee Innovation
Employees have valuable skills, some of which remain unused, yet can contribute to company growth. Resourcefulness should be encouraged. Management should create an atmosphere where employees are allowed to experiment and even be forgiven for failures. Innovation of any kind promotes change and in today’s business world, the company that does not change dies.
Every company produces something. While quantity is significant, the management should not lose sight that quality outweighs quantity. Quality production comes from employees who aren’t overworked or pressured to produce beyond their means. There are many methods to stimulate production beyond threats, bribes or monetary stimulus.
Recognition and Reward
Any employee will work harder if his or her efforts are recognized and praised. Such recognition needs to happen often to keep morale high. Praise should be generously given while stimulating friendly competition among the employees. The company that does this will see high production.
Studies have shown that men and women work more extended hours if they are allowed to take frequent breaks during the workday. Allowing employees to take short breaks to relax from the grind of daily routine helps reduce stress and keeps their mental focus sharp. No company today needs to adhere to a strict 9 to 5 routine where the worker must be chained to his or her desk until quitting time.
The rules that made for profitable companies yesterday are no longer effective in today’s business climate. Flexibility is a key, as is recognition and respect for every employee who will work longer hours for the company he works for.